esales@publishingpartners.com.my
+6012-661-9411 

Terms & Conditions

A. Publishing Partners Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

2. Delivery Location

Items offered epakai.com are only available for delivery to addresses in Malaysia (including Sabah & Sarawak). For ceremic products, we only accept orders from Klang Valley (i.e. Wilayah Persekutuan and Selangor) and deliveries are made directly by us. Any orders or shipments outside of Malaysia are not available at this time.

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed – in general, within 3 working days or less. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at:

PUBLISHING PARTNERS SDN. BHD. (574978-V)
Lot B-LG-1, Connaught Avenue, Jalan 9,
Taman Bukit Cheras, 56000
Kuala Lumpur
Tel: 03-9108 0950 – Speak to Gerald or Vick
Fax: 03-9108 1950
Mobile: 012-661 9411
Whatsapp: https://api.whatsapp.com/send?phone=0126619411

 

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at:

PUBLISHING PARTNERS SDN. BHD. (574978-V)
Lot B-LG-1, Connaught Avenue, Jalan 9,
Taman Bukit Cheras, 56000
Kuala Lumpur
Tel: 03-9108 0950 – Speak to Gerald or Vick
Fax: 03-9108 1950
Mobile: 012-661 9411
Whatsapp: https://api.whatsapp.com/send?phone=0126619411

 

B. Publishing Partners Return & Refund Policy

Thank You for shopping at e-Pakai.com
If you are not entirely satisfied with your purchase, we’re here to help.

 

7. Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own Return & Refund Policy.

 

8. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For additional information in this section, create your own Return & Refund Policy.

 

9. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

 

10. Contact Us

If you have any questions on how to return your item to us, contact us.

PUBLISHING PARTNERS SDN. BHD. (574978-V)
Lot B-LG-1, Connaught Avenue, Jalan 9,
Taman Bukit Cheras, 56000
Kuala Lumpur
Tel: 03-9108 0950 – Speak to Gerald or Vick
Fax: 03-9108 1950
Mobile: 012-661 9411
Whatsapp: https://api.whatsapp.com/send?phone=0126619411